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Prior Authorization Statistics Reporting and Criteria

The information below should not be considered your actual policy of insurance. It should be noted that not all of the services listed in the medical policies and criteria may be covered (included) under your existing policy. Please reference your plan or group policy for more specifics or Contact Health Alliance customer service if you have any questions.

*The statistics are applicable to Illinois state-regulated health issuers, but do not apply to employee or employer self-funded health plans (ERISA); healthcare provided under the Workers’ Compensation Act or the Workers Occupational Diseases Act; or state employee, local government, or school district health plans.

Prior Authorization (PA) Lists*

*The Prior Authorization (PA) lists are applicable to Illinois state-regulated health issuers, but do not apply to employee or employer self-funded health plans (ERISA); healthcare provided under the Workers’ Compensation Act or the Workers Occupational Diseases Act; or state employee, local government, or school district health plans. This information is current and posted as of January 1, 2025.

Appeals

If you have a complaint, or if you’re unhappy with coverage for care or a service being denied, in certain situations, you have the right to file an appeal to review the denial again.

To start an appeal:

Call us at (800) 500-3373, fax us at (217) 902-9708, or mail us your appeal in writing to:

ATTN: Member and Provider Resolutions
Health Alliance Medical Plans
3310 Fields South Drive
Champaign, IL 61822